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My coaching...
Last night, I had my coaching at work. I've been waiting weeks for it and finally I brought it up yesterday. My supervisors assistant said she'd definitely sit down with me and we'd listen to my call. YAH!! So, we did and I thought I did well. I am where I need to be on every subject, which is a good thing. I just need to get more assumptive. Assume they are going to get it, don't ask. Hmm...Okay...I thought to myself, "that's so pushy!" Ugh! So, get more pushy. I'm not used to that, but as a "Fashion Consultant" --I need to. Okay! I had some questions and her answers were things I have already tired. I guess I am doing pretty well. I just hate it when an old lady calls and it's impossible to get her off the phone. I'm only allowed 400 seconds each call. If someone is going on and on about their day and everything that has ever happened to them...I'm not going to make that handle time. That's the bad thing about working nights, people want to TALK to you. Not a good thing when you're trying to improve. So, I listen and acknowledge and then try to get back to the order. Impossible sometimes and also very frustrating! Oh well. I also got good marks, because I'm nice and pleasant on the phone and I offer the people to shop. Yay! Overall, it was a good thing. I got to be off the phones for over an hour, too. Today, is our busy day. I should have a great chance at a nice AOS today. I hope, anyway. :-}
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Yeah, I work and won't be able to watch, but that's where my TIVO comes in. Gotta love Tivo. It should be good. People have wanted the show to come back for some years now and we've brought it back. I hope it's a hit!!!
Posted by
Hillary |
12/06/2005 01:16:00 PM
Thanks Babe. I love ya, too! I'll just be more happy when I bring up my AOS and bring down my handle time. -xox
Posted by
Hillary |
12/06/2005 01:24:00 PM